The type of personal information we collect
Ordinarily, we will ask you to supply your name, address, email address and a telephone number. If you are making a dona:on, we would also ask you for bank/card details or direct debit informa:on, Gift Aid information or employment details (for Give As You Earn). If you are nominating a child or family, we will record details as provided by you. We will ask you to confirm specifically that you are en:tled to provide this informa:on either because you are the child’s parent or legal guardian, or because you have their consent to provide that information. Full consent will be obtained as a partof the nomination documentation carried out.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We will collect and store information about you whenever you interact with us.
For example, when you make a donation, submit an enquiry, put forward a nomination, purchase any merchandise or give us any other personal information.
We use the information that you have given us in order to process donations, provide you with goods and services, consider a nomination and to ensure that we are holding accurate and up to date information about you.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation. (c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
We will make every reasonable effort to keep your details secure and will only share them as necessary to fulfil the purposes of ChildFlight (or as may be required to fulfil a legal or audit obligation). Except as required by law, we will not share your information with other organisations and we do not purchase data from any third parties.
Transmission of information over the internet is never completely secure. We will do our best to protect any information transmitted to our website, but cannot guarantee the security of it, if given this way.
How we store your personal information
Your information is securely stored.
We will hold your information for as long as necessary to carry out the relevant purpose, or as long as needed for legal or audit purposes.
You have the right to ask us to remove data held about you. We will do this unless we need to retain the information for legal or audit purposes (in which case we will remove it as soon as the purpose is fulfilled), or if it relates to a current nomination where removing your data would make it difficult or impossible to continue (in that case, we would remove it as soon as reasonably possible).
If you think that the information we hold about you is out of date or incorrect, we would appreciate you contacting us to update or correct it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO Website: www.ico.org.uk